Exchange/Refund Policy

If you're not completely satisfied with your order, we will do whatever we can to make it better!

Exchanges/Returns
Our policy lasts 30 days from after you receive your item. 
To be eligible for an exchange or return your item must be in the same condition that you received it and not custom engraved.

Please DO NOT mail any exchanges or returns back to us until you have submitted your request to us and you have received a reply.

Return Shipping
Canada & International Orders:
Exchanges and returns will be mailed to our office in Ontario, Canada.

USA Orders:
Exchanges and returns will be mailed to an office in Niagara Falls, New York.
This will drastically reduce the return shipping cost and not require any customs information forms to be filled out. 

There will be a $10 CAD re-stocking fee for all exchanges and returns. Also, you are responsible for shipping the item(s) back to us. We don't offer pre-paid return shipping labels.

Full details for return shipping will be given to you when you notify us with a request for an exchange or refund.

For all exchanges and returns please contact us by email or call toll free 1-888-496-4114 Mon - Fri 9am - 9pm EST.